About the Institute of Public Loss Assessors

At the Institute of Public Loss Assessors (IPLA), we are committed to upholding the rights of policyholders during the insurance claims process. Our mission is rooted in a simple yet powerful belief: insurance should provide genuine financial support when it is needed most—not create further hardship.

Founded to support professional standards across the loss assessing sector, the IPLA exists to ensure claimants receive fair, ethical, and expert representation when dealing with insurers. We act as a beacon of integrity, guidance, and advocacy in an industry where the power dynamics often favour large insurance companies.

Why the IPLA Exists

While insurance is designed to offer protection and peace of mind, the reality for many claimants can be far from reassuring. Insurers typically appoint their own loss adjusters—professionals paid to protect the insurer’s financial interests. These adjusters may not always act impartially, especially when interpreting grey areas or ambiguous terms within a policy.

This is where loss assessors step in—acting on behalf of the insured, not the insurer. Loss Assessors ensure that your claim is presented accurately, your rights are defended, and the settlement offered is just and comprehensive. However, not all Loss Assessors offer the same level of service and professionalism. The IPLA was established to set the gold standard.

Who We Serve

The IPLA supports:

• Policyholders: Individuals and businesses who need a trusted advocate during the claims process.
• Public Loss Assessors: Practitioners who strive to maintain best practices, stay informed, and deliver outstanding results for clients.
• Firms and Associates: Organisations that align with IPLA values and want to support the wider profession.

We protect the interests of the insured by empowering assessors with the tools, resources, and community they need to operate with transparency, credibility and professionalism.